Frequently Asked Questions

Everything you need to know about shopping with My Violet.

When will my order ship?

Most orders are processed and shipped within 2-4 business days. During high-volume collection launches, please allow up to 7 business days for tracking information to be updated.

What is your return policy?

We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that intimate apparel and clearance items are final sale.

Do you offer international shipping?

Yes, My Violet ships worldwide! Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate various styles, we recommend checking the 'Fit Notes' section for specific measurements on whether an item runs true to size.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for eligible orders.

Can I modify or cancel my order after it is placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your address and cart before finalizing.